Privacy Policy
At Compassionate Angels Home Care we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data in compliance with applicable laws and regulations.
1. How We Collect Your Personal Information
We collect personal information through various methods, including:
Website Forms: Information provided when you fill out forms on our website, such as contact or registration forms.
Cookies and Tracking Technologies: Data collected automatically as you navigate our website, including IP addresses and browsing behavior.
Email Correspondence: Information shared when you contact us via email or respond to our communications.
Offline Interactions: Information provided during in-person events, meetings, or other offline activities.
2. What Personal Information We Collect
The types of personal information we may collect include:
Identification Information: Name, email address, phone number, mailing address.
Sensitive Information: Financial details or health-related data, when necessary for specific services.
3. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
Service Provision: To deliver services or fulfill your requests.
Communication: To send important updates, respond to inquiries, and provide relevant information about our offerings.
4. How, why, and What Personal Information We Share with Third Parties
SMS consent and Phone number will never be share or sell to any third party or affiliates for marketing purposes.
We do not sell or share your personal information to third parties.
5. SMS Consent and Phone Number Protection
We respect your privacy when it comes to SMS communications. Your phone number will never be shared or sold to any third party or affiliate for marketing purposes.
At Compassionate Angels Home Care, we respect your privacy and are committed to protecting your personal information. If you consent to receive text messages from us, please note the following:
Confidentiality: Your SMS consent and phone number will not be shared or sold to any third party for marketing purposes under any circumstances.
Usage: Your phone number will be used exclusively for authorized communications related to the services we provide, including updates, reminders, or important notifications.
This commitment is reflected in both our Privacy Policy and Terms and Conditions, ensuring your information remains private and secure.
Terms and Conditions
Your SMS consent and phone number will never be shared or sold to any third party for any reason. Compassionate Angels Home Care prioritizes the confidentiality and security of your personal information.
Types of SMS Communications
At Compassionate Angels Home Care, we strive to keep our clients informed and supported through clear and timely text message communications. Below are the types of SMS messages you may receive upon providing your consent, along with examples:
1. Appointment Reminders
We send reminders to ensure you are prepared for scheduled services or meetings.
Example: “Hello [Name], this is a friendly reminder of your appointment with Compassionate Angels Home Care on [Date] at [Time]. Please let us know if you need to reschedule.”
2. Service Updates and Notifications
We notify you about any updates, changes, or cancellations to your scheduled services.
Example: “Dear [Name], due to unforeseen circumstances, your caregiver’s visit on [Date] has been rescheduled to [New Date]. Please contact us if you have any questions.”
3. Health and Wellness Tips
Occasionally, we may share helpful health and wellness tips to support your care journey.
Example: “Hi [Name], staying hydrated is important for your health! Remember to drink at least 8 glasses of water today. From all of us at Compassionate Angels Home Care.”
4. Emergency Alerts
In urgent situations, we may send critical alerts to ensure your safety and care.
Example: “Attention [Name]: Due to extreme weather conditions, services may be delayed today. Please stay safe and contact us at [Phone Number] if you need assistance.”
5. Feedback Requests
We value your input and may request feedback to improve our services.
Example: “Hello [Name], thank you for choosing Compassionate Angels Home Care. Please take a moment to share your experience with us by replying to this message or clicking the link: [Feedback Link].”
Examples of SMS Message Types
1. Clients Receiving Home Care Services
Purpose: To provide updates regarding scheduled services, caregiver assignments, or other relevant information.
Examples: “Hi [Name], your caregiver [Caregiver Name] is scheduled to arrive on [Date] at [Time]. Please let us know if you have any updates or special requests.”
2. Job Applicants
Purpose: To inform applicants about their application status or next steps.
Examples: “Hi [Name], thank you for applying to [Position Name] at [Company Name]. Your application is under review, and we will get back to you by [Date].”
3. Reminders for Caregivers Providing Services to Clients
Purpose: To send notifications to caregivers about upcoming appointments or scheduled care activities with clients.
Examples: “Hello [Caregiver Name], this is a reminder that you are scheduled to provide care for [Client Name] on [Date] at [Time]. Please confirm or let us know if you need to reschedule.”
4. Standard Messaging Disclosures
To ensure a transparent and user-friendly messaging experience, Compassionate Angels Home Care includes the following standard messaging disclosures in all SMS communications:
Opt-Out Mechanism
You have the option to stop receiving text messages at any time by replying with the word STOP to any message you receive from us. Once you opt out, you will no longer receive SMS communications unless you choose to resubscribe by contacting us directly.
Example: “Reply STOP to unsubscribe from further messages.”
Assistance Requests
If you need help or further information regarding our SMS communications, you can reply with the word HELP at any time. You will receive a response with instructions on how to get in touch with our support team or additional resources.
Example: “Reply HELP for assistance or contact Info@comangels.us”
Message and Data Rates
Standard message and data rates may apply for all SMS communications. These rates depend on your mobile carrier and plan.
Compassionate Angels Home Care is not responsible for any charges incurred as a result of receiving our messages.
Example Disclosures: “Message and data rates may apply.”
“Check with your mobile carrier for details about your SMS rates.”
Commitment to Privacy
Your SMS consent and phone number will never be shared or sold to any third party for marketing purposes. For more details, please review our Privacy Policy and Terms and Conditions.
If you have any further questions about these disclosures, feel free to contact us 800-225-4703.
“Thank you for reaching out! For further assistance, you may visit our website at www.comangels.us or call us at 8002254703.
We’re here to help!”
